Our team is always here to help.
Check the FAQs below, and if you don’t find what you’re looking for, send us a message anytime — no commitment at all.
Have questions before getting started?
Here you’ll find clear answers to the most common things writers ask when exploring the platform.
No.
If you can upload a DOCX file, you can use every tool. Everything else is handled automatically.
Currently, DOCX files are supported, as they preserve structure, styles and formatting best.
Yes.
The platform works in modern browsers on desktop and mobile, although desktop is recommended.
No.
You always receive a new processed file. Your original manuscript remains untouched.
We accept standard online payment methods such as credit cards and other common international options.
Yes.
Once purchased, credits stay in your account forever. Use them now or months later.
Credit packs are non-refundable once used, but you’re never forced to spend them.
If you’re unsure, start small and test the tools first.
No.
There are no subscriptions, renewals or automatic charges — ever.
The tools are designed specifically for fiction novels, not blog posts or generic documents.
No.
The goal is the opposite: preserve your voice while improving clarity, consistency and structure.
Absolutely.
Many authors use the platform to prepare their manuscript before sending it to professionals.
You do. Always.
Uploading your text does not change ownership in any way.
No.
Your content is processed privately and never reused or shared.
No.
All manuscripts and results are private to your account.
That’s fine.
Credits scale with manuscript size, so you only pay for what you actually process.
No problem.
Just upload the correct file — nothing is processed until you choose a tool.
If you’re looking for instant, one-click novels or generic AI-generated stories, this platform isn’t designed for that.
It’s built for writers who care about craft.